Senior Account Manager

Katherine Schultz

DESCRIPTION:  

Partner with customers to build strong, long-term relationships and ensure success for both the customer and Resonetics. Assist with implementing sales and marketing strategies to meet organizational objectives. Ensure customer needs are being met and customer expectations are managed.

RESPONSIBILITIES:

  • Operate as the lead point of contact internally for any and all matters specific to customers
  • Build and maintain strong, long-lasting customer relationships
  • Maintain awareness of customer expectations
  • Communicate timely, effectively, and efficiently when customer challenges arise
  • Maintain customer forecasts and track key account metrics
  • Collaborate with managers and colleagues across multiple departments
    • Discuss and evaluate new projects
    • Provide clear updates regarding the status of internal progress as well as relevant customer updates
  • Reporting and Record Keeping
    • Create necessary daily/monthly/quarterly/annual reports
    • Keep accurate records of discussions and correspondence with customers
    • Monitor price and delivery schedules
    • Process customer purchase orders and quotes
  • Provide status updates, shipping updates, etc. to customers as needed
  • Supporting Business Development Managers in the sales of laser systems as requested.
  • Account Management of high visibility, highly technical accounts requiring higher level of support.
  • Train and mentor Customer Service Representatives and other Account Managers throughout the organization.
  • Provide guidance to other Account Managers in highly technical or escalated situations.

REQUIRED QUALIFICATIONS: 

  • BA/BS degree with a concentration in management or similar experience
  • Proven account management or other relevant experience
  • Proficient in MS Office
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Team player with high degree of professionalism
  • Excellent time management skills
  • Excellent communication skills – written, verbal, active listening
  • Strong problem solving, organizational, and analytical skills
  • Ability to excel in fast paced environment encompassing company growth and change
  • Collaboration with different groups to accomplish goals
  • Maintain positive outlook while working through obstacles

PREFERRED QUALIFICATIONS:

  • Experience working with SalesForce.com and EPICOR

If qualified, apply now. Job title and job location must be included in the application.

To apply for this job, email your details, the job title and job location to hr@resonetics.com

Limitations And Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

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