Privacy Policy

Resonetics, LLC “Resonetics” processes information that identifies individuals or is identifiable to individuals, which is referred to as “Personal Information.” Resonetics’ processing of Personal Information is governed by this Privacy Policy as well as the laws and regulations that govern our processing of Personal Information, which are referred to as “Data Privacy Laws.” This Policy does not apply to Resonetics’ processing of Personal Information for employment, or to the processing of Personal Information that is otherwise excluded from Data Privacy Laws.
If you have any questions about this Policy or how Resonetics processes Personal Information, please contact one of our Privacy Officers as follows.

• Mailing Address: 26 Whipple St, Nashua, NH 03060
• Phone: (603) 886-6772
• Email: security@resonetics.com

Resonetics provides advanced engineering, prototyping, and micro-manufacturing solutions for the medical device and life sciences industries, which are referred to as “Services.” We provide Services to a broad range of businesses, which are referred to as “Clients.”
In the course of providing Services and conducting Operations (as that term is defined below), we interact with a broad range of individuals, including the following: employees of Clients; owners, shareholders, members, managers, directors, officers, employees, associates, contractors, customers, vendors, service providers, agents, representatives, insurers, attorneys, and affiliates of Clients; individuals who attend Resonetics events, use the Resonetics website and other Resonetics technology systems, receive information from Resonetics, and otherwise interact with employees and other representatives of Resonetics; and Resonetics vendors, service providers, contractors, agents and representatives. All individuals with whom we interact in the course of providing Services or conducting Operations are referred to as “Individuals.”
Due to the broad range of our Services and Operations, Resonetics processes a broad range of Personal Information. While it would be imprudent to attempt to list every type of Personal Information we process, the following lists some common categories, including Personal Information that we have processed in the preceding 12 months.

• Name and Contact Information
  Current and previous first, middle, and last names, signature, residential and business addresses, phone numbers, email, messaging, and online account addresses and identifiers, and other personal identifiers.
• Financial Account Numbers
  Bank, checking, savings, credit, debit, online, other financial, insurance, and investment account numbers and cardholder data.
• Financial Information
  Information about property, assets, money, funds, accounting, finance, income, compensation, benefits, tax, credit, and other financial information.
• Location Information
  General and specific location and geolocation.
• Technological Information
  Internet Protocol or IP address, Media Access Control or MAC address, browsing activity, use of Resonetics’ website and technology systems, and other technological information.
• Security Information.
  Information relating to access to and use of Resonetics’ physical facilities and technology systems, and other security information.
• Billing Information
  Information about the Services we provide to Clients, the fees we charge for those Services, our invoicing for Services, and other billing information.
• Client Information
  Information that we process related to or in the course of providing Services to or for a Client.
• Operations Information
  Information that Resonetics processes to conduct our own operations, including administration, accounting, finance, marketing, technology, cybersecurity, privacy, management of vendors and services providers, human resources, records management, facilities management, and other types of operations, which are referred to as “Operations.”
• Others.

If you provide Personal Information to Resonetics about any Individual other than yourself, we ask and expect that you have the authority to do so or consent to do so from that Individual.

Except as otherwise stated in this Privacy Policy, we do not intentionally collect Personal Information that is sensitive, including personally identifiable information or PII under Data Privacy Laws, protected health information or PHI and other health information, and information about race, ethnicity, national origin, citizenship, immigration status, gender and sexual orientation and identification, religion or religious belief, political affiliation, union membership, criminal and credit matters, biometric information, specific geolocation, financial information, and children, which is referred to as “Sensitive Personal Information.” For purposes of this Policy, Sensitive Personal Information is a sub-category of Personal Information.

Except as otherwise stated in this Privacy Policy, we do not intentionally collect Personal Information about individuals who are minors in the jurisdictions where they reside, who are referred to as “Children.”

Due to the broad range of our Services and Operations, Resonetics may process Personal Information for a broad range of purposes and bases. While it would be imprudent to attempt to list every such purpose or basis, the following lists some of the more common purposes and bases for which we process Personal Information.

• Consent and Direction
  Based on consent and direction given to us by Clients, Individuals, and third parties about whom the Personal Information pertains or who otherwise have authority or consent to provide such consent or direction.
• Provide Services
  Activities related to providing Services to or for Clients, and improving the Services that we offer and provide.
• Business Relationships
  Interact with Clients, Individuals, and third parties with respect to Resonetics’ or their business activities and interests.
• Compliance, safety, claims, and website
  To comply with applicable laws and regulations, including Data Privacy Laws; to ensure safety and protect Resonetics, our personnel, Clients, Individuals, third parties, and Resonetics’ physical facilities and technology systems; to establish, enforce, and exercise our rights and defend against claims; and to monitor, develop and maintain the operation, security and integrity of our website and technology systems.
• Operations
  Activities related to Resonetics’ Operations.

Resonetics may disclose Personal Information under the following circumstances.

• Consent and Direction
  Based on consent and direction given to us by Clients, Individuals and third parties about whom the Personal Information pertains or who otherwise have authority or consent to provide such consent or direction.
• Provide Services
  As necessary or appropriate to provide Services to or for Clients.
• Agents of Clients, Individuals and Resonetics.
  To owners, shareholders, members, managers, directors, officers, employees, associates, contractors, customers, vendors, service providers, agents, representatives, insurers, and attorneys of Resonetics, Clients or Individuals as necessary or appropriate to provide Services to Clients or support our Operations.
• Compliance, safety, claims and legal process
  To comply with applicable laws and regulations, including Data Privacy Laws; to ensure safety and protect Resonetics, our personnel, Clients, Individuals, third parties, and Resonetics’ physical facilities and technology systems; to establish, enforce, and exercise our rights and defend against claims; and to comply with a valid subpoena or other legal process or lawful request by governmental, regulatory, and law enforcement authorities.
• Business Transfers
  In anticipation of or the course of an acquisition, merger, consolidation, restructuring, sale of ownership interests, assets or both, or other such corporate change.

Depending on the Personal Information Resonetics processes about an Individual, and the manner in which we process such Personal Information, an Individual may have the following rights with respect to our processing of Personal Information about that Individual.

• Scope of Processing
  Disclosure about how we process Personal Information, the categories of Personal Information we process, and the categories of sources from which such Personal Information was obtained.
• Access
  Access or receipt of a copy of Personal Information, including (if appropriate) in a portable, machine-readable, and commonly used format.
• Correction
  Rectify or correct inaccurate or incomplete Personal Information.
• Deletion
  Deletion or erasure of Personal Information.
• Withdraw Consent
  Withdraw consent if we rely on consent as a basis for processing Personal Information, provided that such withdrawal will not affect the lawfulness of our processing of Personal Information before such withdrawal or the continued processing of it after withdrawal for a purpose or basis other than consent.
• Selling, Profiling, and Targeted Advertising.
  Disclosure about whether Resonetics sells, shares, trades, exchanges, or brokers Personal Information with or to a third party for the purpose of that or any other third party using the Personal Information to market on their own behalf, which is referred to as “Selling”; disclosure about whether Resonetics uses automated decision making to evaluate, analyze or predict personal aspects related to an individual’s economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, which is referred to as “Profiling.”; disclosure about whether Resonetics targets advertising to individuals based on their activities on unaffiliated third party websites, which is referred to as “Targeted Advertising”; and to object or opt-out of such Selling, Profiling and Targeted Advertising.

To make a request concerning these rights, please complete and submit the Privacy Rights Request Form on our website. Resonetics will respond to all complete requests within 45 days, subject to extension of that period. Also, there may be a delay in processing a request while we verify that the request is valid and originates from a person authorized to make it.

There may be valid reasons that require or permit us to decline to honor a request, in whole or in part, including legal and regulatory requirements that we retain and process certain information. Also, honoring certain requests may limit or prevent us from providing Services to the Individual about whom the request is made. In those situations, we will notify you in writing within 45 days, subject to extension of that period. You may also contact one of our Privacy Officers for information about and help with those situations.

Resonetics will not discriminate against you an Individual for exercising these rights or any other rights under Data Privacy Laws, including by not denying Services to that Individual, not providing a different level or quality of Services to that Individual, and not suggesting that Individual will receive a different level or quality of Services.

Resonetics does not engage in Selling, Profiling, or Targeted Advertising, except with respect to tracking technologies as discussed below.

Resonetics uses artificial intelligence or AI to process Personal Information and for other purposes, including for the purposes and bases described above and with respect to our Services and Operations. While it would be imprudent to attempt to list every such use of AI, particularly since it is an evolving technology, the following lists some ways that Resonetics uses AI to process Personal Information and for other purposes: organize, summarize, analyze, recognize patterns, and identify specific aspects of information; create records, documents, text, images, communications, and similar content generated by AI based on information and prompts input into AI; conduct research; use notetakers and transcribers for meetings, video conferences, and Resonetics events; and perform other discrete aspects of our Services and Operations. As a result, the Services provided by Resonetics and the information generated by Resonetics may be based, in whole or in part, on output from AI.

Resonetics uses technology to facilitate meetings, video conferences, and other Resonetics events, including technology that captures video, images, and audio, such as recording devices and AI notetakers and transcribers. By participating in Resonetics meetings, video conferences, and events, you consent to Resonetics’ recording and processing of video, images, and audio collected during such meetings, video conferences, and events.

Resonetics may collect and generate information about you when you interact with our website, which may include name and contact information (as described above), information about the device you use to interact with our website, and information about your interaction with our website (such as content you view, features you access, sites you view immediately before and after you access our website, content you view on our website, search terms you use on our website, and content in which you have indicated interest).

When you visit Resonetics’ website, we may place a cookie (a text file containing a randomly assigned number) or a similar technology on your device so we have the ability to customize the look and feel of the website for you. Cookies remember information about you, your preferences, and your device for a better user experience when visiting the website. Using cookies, we may also collect other information about your use of the website, including your Internet Protocol or IP address, username, session, browser, web pages you view and referring web pages, when you access the website, and general online behavior for performance and marketing purposes.

Resonetics may use third-party analytics tracking technologies and tools to collect information about how you use our website, such as the frequency of visits, pages viewed, traffic data, location, referring and exit pages, and error information. These tools may also collect device-specific data, including your IP address, operating system, browser type, and Internet connection details. These tools examine website activities to prepare usage reports, and this information helps us improve our website and enhance user experience. Tracking information will be shared with the third-party analytics provider, which may use that information for its own purposes, potentially including marketing or advertising. While the tracking information we collect through such tools is not sufficient on its own for Resonetics to identify you, the third-party analytics provider may be able to combine it with other data it has to identify you.

If you would like to limit the ability of cookies or tracking technologies and tools to track your activity on our website, you can either configure your preferences for cookie settings on our website, or disable cookies in your Internet browser settings, although doing so may impact the performance and effectiveness of our website or other websites.

Resonetics may use third party tools to provide Services and for other purposes, and our website may contain links to third party websites. We have no control over the policies and practices of such third-party tools and websites. Please review the applicable policies of such third parties for information regarding their processing of Personal Information.

Resonetics reserves the right to change or amend this Privacy Policy at any time and for any reason.

For questions or concerns, please contact one of our Privacy Officers as follows.

• Mailing Address: 26 Whipple St, Nashua, NH 03060
• Phone: (603) 886-6772
• Email: security@resonetics.com

Last Updated: 28 Aug’25